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Surfanic Australia Returns

Surfanic International Ltd is confident that you will be very happy with your purchase, however if you wish to return any item we will be happy to offer you a full refund.

  • All goods returned must be in a new and unused condition, and returned with the original proof of purchase.
  • Returned items must be received within 365 working days of delivery to qualify for a refund.
  • Return items received after 365 working days of delivery will not be refundable and will not be credited.  Extended for Christmas
  • Gift cards/vouchers cannot be returned or exchanged for cash
  • Please note goods purchased online at Surfanic.com.au cannot be returned at any other Surfanic retailer.
  • Any product purchased from a Surfanic retailer must be returned to that original retailer for a refund or exchange in line with their individual policy.

Returns PDF
Returns PDF

Return Address

All Returns need to be sent to the following address:

Snow Clothing PTY
PO BOX 824
Port Melbourne
VIC 3207

Contact Number

Telephone 0011441702560220

RETURN INSTRUCTIONS

  1. Complete all the information on the returns note enclosed in your order
  2. Under your order details, you will find a returns label
  3. Attach this sticker to your package and place the completed returns note inside your parcel. If you have the ability to, we recommend taking a copy of this form for your records.
  4. Return the parcel to Surfanic using your preference of postage service. We recommend a tracked service as any parcels not received will mean we cannot refund you.

PLEASE NOTE - All Returns are for Refunds. If you wish to exchange an item, simply place an order for your required replacement on our website and return the initial item. We will refund in full when this is received back in our warehouse. By doing this you can be assured that the replacement item you require is in stock, available for despatch, and will be received by you in the quickest time frame possible.

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